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Crypto Wallets

Last Update há 6 meses

How do I set up crypto wallets for my business or customers? What cryptocurrencies are supported by the platform? How can my customers receive and send cryptocurrency? What are the fees for creating and managing crypto wallets? How do I securely store customer crypto assets?

What should I do if a crypto transaction is delayed or failed?

Sotonye McLeod Bob-Manuel

Last Update há 6 meses

The wallet addresses issued are used for deposit only


1. Check Blockchain for Transaction Status

    • Verify the transaction on the blockchain by searching using the transaction hash. This will allow you to confirm if the deposit was successfully recorded or if it's still pending.
    • Check for network congestion or delays on the specific blockchain which may cause longer confirmation time
2. Verify Wallet Address and Network
  • Double-check the wallet address and ensure that the correct network (e.g., BEP-20) was selected for the transaction. Sending funds to the wrong address or network can cause delays or failed transactions.
3. Check for Network Congestion
  • If the blockchain network is congested, transactions may take longer to be processed. You can check the current status of the blockchain to see if network delays are the cause.
4. Contact Support
  • If you're unable to resolve the issue by checking the transaction hash or blockchain status, contact the support team of the platform you're using (whether it’s your crypto wallet, exchange, or service provider).
  • Provide them with the transaction hash and relevant details to expedite troubleshooting.


For specific issues you can reach out to Support

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